Employee Assistant Chatbot for World-Leading Support Services Company
CUSTOMER
Client is a World-Leading Support Services Company
CHALLENGE:
A world-leading support services company was facing a challenge in providing timely and accurate support to its employees. The company received a high volume of queries and requests from employees through various channels, such as email, phone, and in-person. This resulted in a significant workload for the support team, leading to delays in response times and a lack of consistency in the quality of support provided.
COGNIC SOLUTION:
Cognic developed an employee assistant chatbot for the company. The chatbot was integrated with the company’s internal systems and databases, allowing it to provide employees with accurate and relevant information in real-time. The chatbot was designed with a conversational interface and natural language processing capabilities, making it easy for employees to use. It was also available 24/7, providing support to employees at any time.
BUSINESS BENEFITS:
Anticipated:
- Reduction in the workload of the support team, allowing them to focus on more complex and high-priority tasks.
- Improved response times, resulting in better employee experience.
- Consistency in the quality of support provided to employees.
Achieved:
- Significant reduction in the number of support requests received by the support team, resulting in a more manageable workload.
- Response times were improved by more than 50%.
- Consistency in the quality of support provided to employees was achieved, with the chatbot providing accurate and relevant information.
- The chatbot received positive feedback from employees and the support team, resulting in improved morale and satisfaction.
- Reduced costs associated with support operations.
RESULT:
The employee assistant chatbot developed by Cognic was able to effectively address the support services company’s challenges by providing timely and accurate support to employees. This resulted in a significant reduction in the workload of the support team, improved response times, and consistency in the quality of support provided. The chatbot received positive feedback from employees and the support team, and it also helped reduce the operational cost which helped the company to save money. Overall, the chatbot was a successful implementation for the company, and it has become an essential part of their support operations.
TECHNOLOGY USED:
The employee assistant chatbot developed by Cognic was able to effectively address the support services company’s challenges by providing timely and accurate support to employees. This resulted in a significant reduction in the workload of the support team, improved response times, and consistency in the quality of support provided. The chatbot received positive feedback from employees and the support team, and it also helped reduce the operational cost which helped the company to save money. Overall, the chatbot was a successful implementation for the company, and it has become an essential part of their support operations.